Dubai Metro isn’t just a public transport system – it’s a symbol of the city’s vision for a smart, sustainable future. With Green Line, Red Line, and Blue Line metro (under construction, it offers a world-class commuting experience for millions. But beyond its high-tech appeal lies a set of unique rules and etiquettes that ensure everything runs smoothly. Whether you’re a first-time visitor or a daily rider, understanding these dos and don’ts is essential. From unexpected fines to cultural courtesies, here are 10 surprising things you must follow on the Dubai Metros in 2025 to ride confidently and respectfully.
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Things You Must Follow on Dubai Metros
#1 Don’t Enter the Women and Children’s Cabin in Dubai Metros
The Dubai Metro designates specific cabins exclusively for women and children under 5 years old, typically the first cabin on the train. Entering this cabin as a male passenger or without a child can lead to a Dh100 fine. This rule ensures a safe and comfortable space for female commuters and families, reflecting Dubai’s respect for privacy and cultural norms. Always check the signage before boarding to avoid an accidental violation.
#2 Avoid Eating, Drinking, or Chewing Gum
Unlike many metro systems worldwide, eating, drinking, or even chewing gum is strictly prohibited on Dubai Metro trains and stations. This rule keeps the metro spotlessly clean, a hallmark of Dubai’s public spaces. Violators face a Dh100 fine, so save your snacks for after the ride. If you’re caught with a piece of gum, don’t be surprised when you get hefty fines.
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#3 Don’t Enter the Gold Class Without a Gold Nol Card
The Gold Class cabin offers plush seating and panoramic views, but it’s reserved exclusively for Gold Nol Card holders. Sneaking into this premium cabin without the right card can cost you a Dh100 fine. If you want to enjoy the VIP experience, invest in a Gold Nol Card for a more luxurious ride. It’s a small price to pay for extra comfort in a bustling city.
#4 Stow Your Luggage Properly
Traveling with luggage? The Dubai Metro allows up to two suitcases per passenger (one large, up to 81x58x30 cm, and one small), but they must be stowed in designated luggage areas in each cabin. Failing to do so can lead to a fine and inconvenience other passengers. This rule ensures ample space for everyone, especially during peak hours.
#5 Always Stand on the Right on Escalators
Escalator etiquette is a big deal in Dubai. Always stand on the right side of escalators to allow those in a hurry to pass on the left. This unspoken rule keeps the flow smooth and prevents frustrated glares from fellow commuters. It’s a simple gesture that shows respect for the fast-paced lifestyle of Dubai.
#6 Let Passengers Exit Before Boarding
Rushing to board the train before others can exit is a common mistake that disrupts the flow and can cause delays. The Dubai Metros encourages passengers to wait on either side of the doors, forming a queue, and allow those inside to disembark first. Ignoring this can lead to a Dh100 fine for causing inconvenience and may earn you a few disapproving looks.
#7 Keep Your Feet Off the Seats
Resting your feet on seats is a major faux pas on the Dubai Metro and can result in a Dh100 fine. This rule ensures the seats remain clean and usable for all passengers. If you’re tempted to prop your feet up after a long day, resist the urge—Dubai’s metro is all about maintaining a pristine environment.
#8 Avoid Public Displays of Affection
Dubai’s cultural norms emphasize modesty, and public displays of affection (like kissing or hugging) are prohibited on the metro. While holding hands is generally acceptable, anything more could lead to a fine or a warning. Respecting this rule ensures you blend seamlessly into Dubai’s diverse yet conservative society.
#9 Don’t Bring E-Scooters Onboard
Since March 1, 2024, e-scooters have been banned on the Dubai Metro and Tram to enhance passenger safety. Bringing one onboard can result in a fine ranging from Dh100 to Dh2,000, depending on the severity of the violation. If you’re traveling with an e-scooter, opt for alternative transport or store it securely before boarding.
#10 Use Free Wi-Fi, but Stay Mindful
The Dubai Metro offers free Wi-Fi at stations, perfect for checking emails or posting about your Dubai adventures. However, avoid playing loud music or videos without headphones, as this can disturb others and lead to a Dh100 fine. Keep your volume low and enjoy the connectivity while respecting fellow passengers.
Why Strict Rules Matters on Dubai Metros?
The Dubai Metro, with its Red and Green Lines serving 49 stations and a third Blue Line set to launch by 2029, is a lifeline for over 5 million passengers monthly. Its rules and etiquette are designed to maintain safety, cleanliness, and respect for all commuters. By following these surprising yet essential guidelines, you’ll not only avoid fines but also contribute to the metro’s reputation as one of the world’s most efficient and modern transit systems.
10 FAQs About the Dubai Metro
What is a Nol Card, and how do I get one?
A Nol Card is a rechargeable smart card used for fares on the Dubai Metro, buses, and trams. You can purchase one at metro stations, convenience stores, or online via the RTA website. Options include Red (for single trips), Silver (for regular use), and Gold (for premium cabins).
What are the operating hours of the Dubai Metro?
The metro runs from 5:00 AM to midnight (Saturday–Thursday), 5:00 AM to 1:00 AM (Friday), and 8:00 AM to midnight (Sunday). Extended hours apply during holidays, so check the RTA app for updates.
How much are metro fares?
Fares range from AED 4 to AED 8.50, depending on the number of zones traveled. Gold Class fares are higher. Always ensure your Nol Card has sufficient balance to avoid fines.
Can I bring pets on the Dubai Metro?
Pets are not allowed, except for guide dogs for visually impaired passengers. Violating this rule can result in a Dh100 fine.
What happens if I enter the wrong cabin on Dubai Metro?
Entering a women-only or Gold Class cabin without authorization incurs a Dh100 fine. Always check cabin signage before boarding.
Are there facilities available on Dubai Metro Station for people with disabilities?
Yes, the metro offers tactile guidance paths, platform alerts, wheelchair spaces, and lift access at all stations for accessibility.
How often do Dubai metro trains arrive?
Dubai metro trains arrive every 2–3 minutes during peak hours and every 5–7 minutes during off-peak hours, ensuring minimal waiting time.
Can I dispute a Dubai Metro fine?
Yes, you can appeal a fine within 30 days by submitting your fine details and identification documents (e.g., Emirates ID or passport) via the RTA website or customer service centers.
Is photography allowed on the Dubai Metro?
Photography is permitted on Dubai Metros, but avoid taking photos of people without their consent, as this can violate UAE privacy laws and lead to fines.
What should I do if I lose my Nol Card?
Report a lost Blue or Personalized Gold Card to the RTA for balance protection. For Red or Silver Cards, you’ll need to purchase a new one, as they aren’t linked to personal accounts.
By embracing these rules and tips, you’ll navigate the Dubai Metro with confidence, enjoying a smooth, respectful, and fine-free journey through one of the world’s most vibrant cities.
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