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DEWA Registration for Tenants: How to Open a New DEWA Account?

If you’re a new tenant in Dubai, DEWA registration is one of the first steps you need to do to get your home fully functional. Here’s a guide for you.

DEWA Registration for New Tenants

As a new tenant in Dubai, one of the first things you’ll need to do is DEWA registration and setup your DEWA (Dubai Electricity and Water Authority) account. It’s a crucial step to ensure your new home is fully functional from day one.

Feeling unsure about the process? You’re not alone. With various documents required and steps involved, it can feel a bit confusing – especially if it’s your first time.

That’s why we’ve put together this simple, step-by-step guide. From the documents you’ll need to the online application process, everything is covered to help you open your DEWA account quickly, smoothly, and without stress.

Why DEWA Registration is Essential for New Tenants?

DEWA registration is mandatory for all tenants in Dubai to access electricity and water services. Without an active DEWA account, your new home won’t get water & electricity connection, making it impossible to settle in comfortably. DEWA’s streamlined process, integrated with modern digital tools like the DEWA website and smart app, ensures quick activation – often within 15 working hours of completing the registration. Whether you’re renting an apartment or a villa, this guide will walk you through the entire process, ensuring you avoid delays and enjoy uninterrupted services.

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Documents Required for Setting Up Dewa Registration

Before you begin the DEWA registration process, make sure you have the following documents ready:

  • Ejari Certificate
  • Tenancy Contract
  • Emirates ID (Front and Back)
  • DEWA Premise Number or Dewa Account Number

Step-by-Step Guide to DEWA Registration for New Tenants

Follow these steps to successfully register and activate your DEWA account as a new tenant in Dubai:

Step 1: Gather Required Documents to Register Dewa

Before starting the registration process, collect the following documents:

  • Ejari Certificate: This is your tenancy contract registered with the Dubai Land Department. It’s mandatory for tenants outside Free Zones. You’ll need the Ejari number.
  • Emirates ID: A valid Emirates ID is required for all Dubai residents.
  • Passport Copy: GCC nationals or investors may need to provide a passport copy.
  • Premise Number: This unique number is usually found at your property’s entrance gate or provided by your landlord.
  • Tenancy Contract: For tenants in Free Zones (exempt from Ejari), provide the tenancy contract number, start/end dates, contract value, number of rooms, and premise number.

Having these documents ready will speed up the process and prevent delays.

Step 2: Choose Your Dewa Registration Method

DEWA offers two convenient ways to register for a new account:

  • Online: Use the DEWA website (www.dewa.gov.ae) or the DEWA Smart App, available on the Apple Store and Google Play Store. This method is available 24/7 and is ideal for tech-savvy tenants.
  • In-Person: Visit a DEWA Customer Happiness Centre. These centres are located across Dubai and operate from 7:30 AM to 2:00 PM, Saturday to Thursday. Check the DEWA website for the nearest location.

For most tenants, online registration is faster and more convenient.

Step 3: Submit the Move-In Request

Online Registration:

  • Visit the DEWA website or open the DEWA Smart App.
  • Navigate to the “Consumer” section and select “Activation of Electricity/Water (Move-In).”
  • Choose “New in Dubai” if you’re a new resident or tenant.
  • Fill out the application form with your personal details, Ejari number, premise number, and contact information.
  • Upload the required documents (Ejari, Emirates ID, etc.).
  • Create a DEWA account with a username and password for future access.
  • Agree to the terms and conditions and click “Continue.”

In-Person Registration:

  • Visit a DEWA Customer Happiness Centre with your documents.
  • Obtain the “Activation of Electricity and Water Service” form.
  • Submit the completed form and documents to a DEWA representative.
  • Receive a reference number to track your request.

Step 4: Pay the Security Deposit and Fees

After submitting your request, DEWA will send an SMS and email with your Contract Account Number and the security deposit amount. The fees include:

  • Security Deposit:
    • AED 2,000 for apartments.
    • AED 4,000 for villas.
  • Activation Fees:
    • AED 100 for small meters (electricity and water).
    • AED 300 for large meters.
    • AED 10 for registration, knowledge, and innovation fees.
    • AED 110 non-refundable activation fee for small meters.
  • Additional Notes:
    • Thukher and Sanad cardholders (senior citizens and people of determination) receive a 50% discount on activation charges.
    • VAT is applicable on all fees.

Pay the fees via the DEWA website, app, or at a Customer Happiness Centre using cash, credit card, or other accepted methods (e.g., DEWA EasyPay, partner banks, Etisalat, or ENOC/EPPCO).

READ MORE: Top 10 Ways to Reduce Your DEWA Bill Without Sacrificing Comfort

Step 5: Await Activation for Dewa Connection

Once the security deposit and fees are paid, DEWA will activate your electricity and water services within 15 working hours. You’ll receive a confirmation via SMS and email. If activation doesn’t occur within this timeframe, contact DEWA’s Customer Care Centre at 04-601 9999 or 991.

Step 6: Set Up Online Account Management

After activation, log in to your DEWA account to:

  • Monitor electricity and water usage.
  • Receive bill alerts and pay bills online.
  • Request services like account transfers or deactivation (if moving out).
  • Access sustainability programs like Shams Dubai for solar energy.

This ensures you can manage your utilities conveniently and stay informed about your consumption.

FAQs on DEWA Registration for Tenants

Q1: Do I need an Ejari certificate to register with DEWA?

Yes, tenants outside Free Zones require an Ejari certificate. Tenants in Free Zones can use their tenancy contract instead.

Q2: How long does it take to activate DEWA services?

DEWA activates electricity and water services within 15 working hours after the security deposit and fees are paid.

Q3: What is the security deposit for a new Dewa Connection and is it refundable?

For a new Dewa connection, the security deposit is AED 2,000 for apartments and AED 4,000 for villas. It’s refundable when you move out, provided all bills are settled.

Q4: Can I register for DEWA online?

Yes, you can register via the DEWA website (www.dewa.gov.ae) or the DEWA Smart App, which is available 24/7.

Q5: What payment methods are available for DEWA fees?

You can pay via the DEWA website, app, Customer Happiness Centres, partner banks, DEWA EasyPay, Etisalat, ENOC/EPPCO, Emirates Post, or SMS mPay.

Q6: What happens if my DEWA account isn’t activated within 15 hours?

Contact DEWA’s Customer Care Centre at 04-601 9999 or 991 for assistance.

Q7: Can I transfer my DEWA account to a new address?

Yes, you can transfer your account by submitting a “Move-To” request via the DEWA website, app, or Customer Happiness Centre. The security deposit can also be transferred.

Q8: Where is the DEWA Premise Number located?

Check your property’s entrance gate, tenancy contract, or Ejari certificate. Ask your landlord or DEWA (04-601 9999).

Q9: Is the Dewa Account Number the same as the Dewa Premise Number?

No, the Premise Number identifies the property; the Account Number is assigned to your DEWA account.

Q10: Is there a Dewa connection fee?

Yes, a one-time non-refundable activation fee of AED 100 (plus additional knowledge and innovation fees) applies.

Q11: What if I already have a DEWA account for a different property?

You’ll need to apply for a new connection for each separate property. However, you can manage all your DEWA accounts under one user login.

Q12: How long does it take to activate the DEWA connection?

Once you complete the registration and pay the security deposit, DEWA usually activates the service within 24 hours.

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